The ADS Promo Store FAQs

1.       How do I log in to my account?

a.       Navigate to www.adspromostore.com and select “Login”. This will take you to the Microsoft screen where you will sign in with your ADS credentials.

2.       What payment methods are accepted?

a.       Mastercard or Visa debit/credit card

b.      Purchase orders or GL code (please type the number in the direct bill field at checkout for reference)

3.       What are the rules for buying personal items (i.e. holiday gifts for family and friends)?

a.       If purchasing a personal item, please be sure to use your personal debit/credit card at checkout. Personal items cannot be billed to ADS. If you are unsure whether an order qualifies as personal, please reach out to your direct manager.

4.       Why is my order pending approval?

a. Once an order is placed, it is sent to your direct manager for approval. If you’re unsure of who your direct manager is, please see your organization chart in Outlook. Once your direct manager reviews the order, they will either approve or deny. 

b. If your order is approved, you will receive an order confirmation.

c. If your order is denied, you will receive an email - please reach out to your approving manager for clarification. The order will not be processed and will be cancelled from the system. 

d. If orders are pending approval for 7 days, the order will be cancelled and refunded to the original payment. 

5.       How soon will I receive my order?

a.       Made-to-order items have a 7-10 day business day production time, not including shipping time.  However, the timeframe may vary depending on item, quantity, and decoration.

b.      In stock and ready to ship items will ship the same day or next business day.

c.       All orders are shipped using ground transit.

d.      If you have a rush order, email ADSPipe@logospeed.com to determine if items can meet your in-hand date.

6.       What does the order status on my account mean?

a.       There are 3 levels of progress:

                                                                                      i.      New: Your order has not yet been processed but will be within 24 hours.

                                                                                      ii.      In progress: Your order has been processed and is moving through production.

                                                                                        iii.      Shipped: Your order has been shipped and the tracking number has been uploaded to your account. 

7.       What is the return/exchange policy?

a.     Each garment is made to order based on the size and color you selected and is not able to be returned to the supplier. Each garment is thoroughly assessed for defects prior to shipping. Should a defect get past our inspection process, we will replace it. You must contact us within 30 days of delivery to be eligible for a return. Garments that have already been washed or worn will not qualify for returns. Once our team has verified that the garment is eligible for a return, a replacement will be shipped to you at our expense.

8.       What is the shipping disclaimer?

a. Made-to-order items require 7-10 business days for production, excluding shipping. Tracking details will be emailed. For concerns, contact your LogoSpeed team within 7 days of shipping notification. After this, LogoSpeed cannot be liable for order issues.

8. What if I received the incorrect order?

a. Please contact ADSPipe@logospeed.com

9.       How can I order bulk items for an event or tradeshow?

a. Please contact ADSPipe@logospeed.com for bulk ideas, pricing, and shipping to the venue.

10.   How can I create a pop-up shop for my team?

a.  Please contact ADSPipe@logospeed.com for more information.

11.   Who do I contact for questions about my order or website issues?

a.   ADSPipe@logospeed.com

12. Need a size chart?

     a. If you need a size chart for a product please reach out to us via email at  ADSPipe@logospeed.com